1. These Regulations, issued pursuant to Article 8, Section 1 of the Act of 18 July 2002 on the provision of services by electronic means, specify:
a) types and scope of services provided electronically by Pave Poland sp. z o. o. with its registered office in Warsaw (“PaveNow”),
b) terms of providing services electronically,
c) conditions for concluding and terminating contracts for the provision of services by electronic means,
d) complaints procedure.
2. The Regulations define the rules of use of the PaveNow online platform and the terms of provision of electronic services by PaveNow.
3. These Terms and Conditions are made available to users free of charge via the website in a form that allows them to be downloaded, saved and printed. The user is required to familiarize themselves with their content before using the services.
4. Acceptance of the Terms and Conditions is a condition for using the PaveNow services.
5. The provisions of the Regulations, together with applicable legal provisions, define the rights and obligations of Users and PaveNow as the service provider.
6. PaveNow provides the Services in accordance with these Terms and Conditions and applicable law, but is not responsible for the consequences of using the Services in a manner inconsistent with the Terms and Conditions.
When the following terms appear in these Regulations, they shall be understood as set out below:
a) operating a platform for managing finances and payment transactions,
b) enabling access to analytical and reporting tools,
c) integration with payment systems and financial service providers,
d) providing technical support, consulting and additional services related to the operation of the PaveNow platform,
e) other services specified in the Agreement or offered by PaveNow within the Platform.
17. “User” – means the Customer or a person designated by the Customer who has properly registered an Account and uses the Services.
PaveNow provides automated expense management solutions, including the ability to upload and process invoices and receipts to automate accounting and financial reporting processes.
The platform allows users to generate invoices based on data they enter or submit, as well as manage the lifecycle of invoices, archive them and integrate them with accounting systems.
PaveNow offers personalized financial reporting tools, enabling clients to generate reports based on their transaction data, analyze expenses, and monitor financial trends in real time.
PaveNow may integrate with third party services such as payment gateways, accounting platforms, and financial reporting systems. Your use of these services is subject to the applicable terms of use of such third parties.
PaveNow reserves the right to make changes to the functionality of the services. These modifications will not affect the existing functionalities ordered by the User and will be implemented in accordance with applicable law and the provisions of the concluded Agreement.
PaveNow operates on a subscription model. Subscription plans, prices, and features are available on the PaveNow website. By selecting a subscription plan, the Customer agrees to pay the applicable fees according to the selected subscription plan.
a) Subscription fees are due in advance at the beginning of each billing cycle (monthly or annual) and are non-refundable.
b) Payments can be made using accepted payment methods available on the PaveNow platform.
c) In the event of non-payment, PaveNow reserves the right to suspend or limit access to the Services. If the delay exceeds 30 days, PaveNow may permanently block the Customer Accounts and terminate the Agreement without any right to a refund of any fees paid.
a) Payments at PaveNow are handled by Stripe, which provides a wide range of payment methods and applies the highest security standards, such as 3D Secure and SSL EV.
b) Payment card details are not stored or shared by PaveNow.
c) Detailed information about Stripe regulations is available at: https://stripe.com/en-pl/legal/ssa#services-terms
PaveNow reserves the right to change subscription fees and will notify Customers of any changes in reasonable time.
In the event of late payment, PaveNow may temporarily suspend access to the Customer's account until the arrears are settled. Failure to pay within 30 days may result in permanent deletion of the account.
Customers undertake to use PaveNow in accordance with applicable laws and these Terms and Conditions. It is prohibited to use the platform for illegal purposes, including activities that violate the rights of third parties.
The Client undertakes to protect their login data and not to share it with third parties. In the event of a suspected breach of account security, the Client should immediately notify PaveNow.
It is prohibited to:
a) using the platform in a way that may disrupt its functioning,
b) attempts to gain unauthorized access to PaveNow systems,
c) in introducing malware or other harmful content into the system.
4. The User is fully responsible for all actions taken through their Account, including access by third parties to whom the User has voluntarily provided login information. PaveNow is not responsible for the consequences of such sharing.
5. In the event of violation of the Terms of Use, taking actions harmful to PaveNow or other Users, PaveNow reserves the right to temporarily suspend or limit access to the Services. Access limitation may be lifted after the User removes the violations. In cases of serious violations, PaveNow may decide to permanently block the Account.
All intellectual property rights in the PaveNow platform, including software, functional layout, databases, content and any components of the Services, are owned by PaveNow or third parties with whom PaveNow has entered into appropriate agreements. Using the Services does not grant you any rights in the PaveNow platform or any of its components.
Violation of PaveNow's intellectual property rights may result in claims for damages and suspension of access to the Services.
PaveNow grants the Customer a limited, non-exclusive and non-transferable license to use the platform to the extent specified in the Terms. The Customer may not share, sub-license or resell the PaveNow Services to third parties.
It is prohibited to:
a) reproducing, modifying or distributing elements of the platform,
b) reverse engineering the PaveNow software source code.
1. User or Customer data is provided voluntarily in order to use the Services offered by PaveNow.
2. Data are processed in accordance with applicable law, in particular the GDPR.
3. PaveNow has implemented appropriate technical and organisational measures to ensure the security of processed data, including protection against unauthorised access, loss, modification or unlawful processing.
4. The user has the right to:
a) access to your personal data,
b) rectification, deletion or restriction of data processing,
c) object to processing,
d) data transfer,
e) lodging a complaint with the supervisory authority (President of the Personal Data Protection Office).
5. Detailed information on the processing of personal data and the use of cookies on the website can be found in the Privacy and Cookies Policy [link].
6. PaveNow has also implemented separate Information Clauses [link] regarding data processing for different categories of data subjects.
1. In order to use the Services, the User must meet the following technical requirements:
a) Internet access,
b) it is recommended to use the latest version of the browser for Windows 10 (or newer) with cookies, JavaScript and the recommended FullHD resolution enabled,
c) For web version of the application, it is recommended to use Google Chrome.
2. The User should follow the instructions posted on the website and in the Regulations. Using the Services in a manner inconsistent with the instructions is at the User's own risk.
3. The website uses cookies. The rules for using cookies can be adjusted in the settings of the web browser. Detailed information about cookies can be found in the Privacy and Cookies Policy [link] .
4. Access to the Services requires successful verification of the User's identity via Login and Password.
5. Connection to the Account and use of the Services takes place using the HTTPS protocol, and data transmission is secured using the SSL algorithm.
1. PaveNow does not guarantee uninterrupted availability of the Services. Technical interruptions may occur, in particular due to:
a) necessary service or maintenance work on technical infrastructure,
b) reasons beyond PaveNow's control, such as hardware failures, force majeure, actions of Users or third parties.
2. PaveNow will inform Customers in advance via email about planned interruptions.
3. PaveNow is not responsible for:
a) disruptions in the functioning of the Services caused by force majeure, equipment failure, or third party interference,
b) unavailability of the Services resulting from incorrect configuration or incorrect use by the User,
c) lack of access to the Services due to problems with the Internet network, Internet service provider or third-party software,
d) the consequences of unauthorized access to the User Account if the User has not maintained appropriate security measures (e.g. failure to log out of the session, saving the password in the browser's memory),
e) damages resulting from the User providing incorrect or outdated data.
4. PaveNow shall not be liable for any failure to perform or improper performance of the Services caused by Force Majeure.
5. PaveNow enables integration with external service providers such as payment, accounting or reporting systems. PaveNow is not responsible for the availability, quality or effects of these services, and their use is subject to the terms and conditions set by their providers.
6. The Client is responsible for the actions of its Users and undertakes to cover any damages resulting from violations of the Regulations.
1. The Regulations constitute an integral part of the Agreement concluded by the Client with PaveNow.
2. Starting to use the Services means accepting the provisions of these Regulations and concluding the Agreement.
3. The Agreement may be terminated by the Customer or PaveNow in accordance with its provisions.
4. Upon termination of the Agreement, access to the Services is blocked and the Data may be deleted if there is no other legal basis for their storage.
5. The Client may at any time submit a request to close the User Account by sending an appropriate statement to the email address provided in the Regulations. PaveNow will delete the Account after positive verification of the request and provided that there are no other legal grounds for further processing of the data.
6. After closing the Account, the Users indicated by the Customer lose access to the Services. Deleting the Account does not affect the Customer's obligations resulting from previous use of the Services, including any outstanding payments.
1. The customer may submit a complaint regarding the services provided by PaveNow in the following manner:
a) in person – at the PaveNow headquarters in writing or orally for the record;
b) by mail – sending the complaint to the address of the PaveNow registered office; c)
c) in electronic form – to the e-mail address it.admin@pavenow.io.
2. The complaint should include:
a) data enabling the identification of the Client;
b) a detailed description of the event or Service to which the complaint relates;
c) defining the client’s expectations regarding the resolution of the case;
d) contact details for responding to complaints.
3. PaveNow confirms receipt of complaint:
a) in the case of a complaint submitted in person – by written confirmation;
b) in the case of electronic complaints – by confirming receipt of the message.
4. PaveNow will consider the complaint without undue delay, but no later than:
a) within 15 working days from the date of receipt of the complaint;
b) in the case of particularly complex cases – within 35 working days, after informing the Client about the reasons for the delay.
5. The response to the complaint is forwarded to:
a) in writing or on another durable medium;
b) electronically – only at the Client’s request.
6. If the complaint is rejected, the Customer has the right to:
a) appeal against PaveNow’s decision within 14 days of receiving the response;
b) lodging a complaint with the Financial Ombudsman;
c) refer the case to the common court with jurisdiction over the seat of PaveNow.
7. PaveNow retains records of complaints for a period of 5 years.
1. PaveNow may make changes to the Terms of Use at any time.
2. Changes to the Regulations come into force on the date of their publication on the website and apply to all Users.
3. PaveNow informs Users about changes to the Regulations via an e-mail sent to the address assigned to the Account.
1. The Regulations come into force on the date of their publication on the PaveNow website.
2. In matters not regulated by these Regulations, the provisions of Polish law shall apply, including the Act on the provision of services by electronic means.
3. In the event of any discrepancy between the language versions of the Regulations, the Polish version shall be binding.
4. Any disputes arising in connection with these Regulations will be resolved by the court having jurisdiction for the registered office of PaveNow.
